Returns & Exchanges

At Balabala, we want you to love every piece you wear, which is why we offer a 30-day window for easy returns and exchanges on all unworn items with original tags attached. Our goal is to ensure your fashion journey is seamless, from the first click to the final fit.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Place the items in their original packaging, ensuring all tags are intact, and include the packing slip provided in your initial shipment.

3

Ship It Back

Print the prepaid shipping label from our portal, secure it to your package, and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our warehouse inspects the returned items, we will process your refund or ship your exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing